Refund policy

Return & Refund Policy

1. Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

2. Eligibility for Returns
To be eligible for a return, items must meet all of the following conditions:
  • Unused and unopened
  • In their original sealed packaging
  • In the same condition as received
  • Accompanied by proof of purchase
  • Items verified to have a manufacturing defect after inspection.
Due to the nature of 3D printing filament, opened, used, or partially used filament products are not eligible for return unless there is a verified manufacturing defect.
Please note that printing performance may vary depending on printer settings, hardware condition, slicing parameters, and environmental factors. Issues caused by improper settings, calibration, storage conditions, or user operation are not considered product defects.

3. Non-Returnable Items
The following items cannot be returned:
  • Opened or used filament (unless defective)
  • Custom-made or special-order products
  • Clearance or sale items
  • Gift cards
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If the item is defective, damaged during shipping, or you received the wrong product, please contact us at support@tinmorry.net within 7 days of delivery.
We may request photos or videos to verify the issue before approving a return or refund.
If the issue is confirmed as a manufacturing defect, shipping damage, or our error, we will:
  • Approve the return
  • Provide a return shipping label
  • Refund both the product cost and the original outbound shipping fee
5. Return Shipping Costs
If the return is not due to a verified manufacturing defect, shipping damage, or an incorrect item sent by us, the customer is responsible for all return shipping costs.
Original outbound shipping fees are non-refundable unless the return is approved due to a verified defect or our error.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. How to Start a Return
To initiate a return, please contact us at: support@tinmorry.net
Returns must be authorized before being sent back. Items returned without prior approval will not be accepted.
If your return is approved, we will provide detailed instructions on how and where to send your package.

7. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to be processed by your bank or payment provider.