Help Center

• Shipping destinations: We ship both locally in Germany and Europe.

• Shipping times:
  

•  Local orders take 3-5 business days to be delivered to you via DHL.

• International orders take 7-10 business days to be delivered via DHL.

• Shipping time might vary depending on location, shipment method and other factors.

• Shipping cost: 
• Free shipping covered delivery addrees in Germany.
• Other Europe country full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via PayPal. 
• For payments via check Credit Cards, Debit Cards still in opening. Please wait some time.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email tinmorry3d@163.com with the subject 'Returns' and include your order number, name and the reason for the return.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.