Privacy policy

Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how TINMORRY CO.,LIMITED collects, uses, stores, and shares personal information when you visit tinmorry.net, place an order, contact us, subscribe to marketing communications, or otherwise interact with us.

1. Who We Are

For the purposes of applicable data protection law, the data controller is:

TINMORRY CO.,LIMITED
FLAT/RM S163, 2/F, THE CAPITAL
61–65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KOWLOON
HONG KONG

Email: support@tinmorry.net

In this Privacy Policy, “TINMORRY,” “we,” “us,” and “our” refer to TINMORRY CO.,LIMITED.

“Site” refers to tinmorry.net.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

Our website and online store;
Checkout and order processing;
Customer accounts;
Customer service communications;
Shopify Inbox or other customer support channels;
Email marketing subscriptions;
Returns, refunds, warranty, and technical support requests; and
Other direct interactions with TINMORRY.

It does not apply to third-party websites or services that have their own privacy policies.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Device and Usage Information

When you visit the Site, we or our service providers may automatically collect information such as:

IP address;
Browser type and version;
Device type;
Operating system;
Time zone;
Language;
Cookie identifiers;
Pages and products viewed;
Search activity;
Referring website;
Date and time of access;
Cart and checkout activity; and
Information about how you interact with the Site.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

Name;
Company name;
Billing address;
Shipping address;
Email address;
Telephone number;
Products ordered;
Order value;
Currency;
Tax information;
VAT number where provided;
Payment status;
Payment method;
Transaction identifiers;
Shipping method;
Tracking information; and
Information necessary to prevent fraud and complete the transaction.

Payment card details are normally collected and processed directly by the payment service provider used at checkout. We may receive limited payment information, such as payment status, card type, or the last digits of a payment card, but we do not normally receive the complete card number.

Customer Account Information

If you create an account, we may collect:

Name;
Email address;
Account credentials;
Saved addresses;
Order history; and
Account preferences.

Customer Service and Technical Support Information

When you contact us, we may collect:

Your contact details;
Order number;
Message content;
Photographs;
Videos;
Product and batch information;
Printer model;
Printing parameters;
Troubleshooting results;
Return and refund information; and
Other information you choose to provide.

Marketing Information

If you subscribe to marketing communications, we may collect:

Name;
Email address;
Country or region;
Subscription status;
Marketing preferences;
Date and method of consent;
Email engagement information; and
Unsubscribe or objection records.

Fraud Prevention and Security Information

We or our service providers may collect information used to detect fraud, misuse, unauthorized access, or suspicious transactions, including:

IP address;
Device information;
Transaction history;
Payment status;
Failed payment attempts;
Account activity; and
Risk indicators generated by payment or commerce service providers.

4. How We Collect Personal Information

We collect personal information:

Directly from you;
Automatically when you use the Site;
From Shopify and other commerce service providers;
From payment providers;
From fulfillment warehouses and carriers;
From email marketing service providers;
From fraud prevention and security providers; and
From other service providers involved in operating the Site and fulfilling orders.

5. How We Use Personal Information

We may use personal information to:

Operate and maintain the Site;
Display products and store content;
Create and manage customer accounts;
Process payments;
Confirm and fulfill orders;
Arrange shipping and delivery;
Provide invoices and order confirmations;
Communicate about orders;
Handle returns, refunds, replacements, and warranty claims;
Provide technical and customer support;
Investigate product quality reports;
Detect and prevent fraud;
Protect the security of the Site and our business;
Maintain business, tax, accounting, and transaction records;
Comply with legal and regulatory obligations;
Establish, exercise, or defend legal claims;
Improve our products, services, and customer experience;
Send marketing communications where permitted; and
Respect unsubscribe requests and marketing preferences.

6. Legal Bases for Processing

Where the General Data Protection Regulation, UK GDPR, or similar law applies, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process personal information when necessary to:

Process an order;
Take payment;
Deliver products;
Communicate about an order;
Provide customer service;
Process a return or refund; or
Take steps requested by you before entering into a contract.

Compliance With Legal Obligations

We process personal information when necessary to comply with obligations relating to:

Tax;
Accounting;
Consumer protection;
Product safety;
Fraud prevention;
Customs;
Regulatory requests; and
Other applicable laws.

Legitimate Interests

We may process personal information where necessary for legitimate business interests, including:

Operating and protecting the Site;
Preventing fraud and misuse;
Improving customer service;
Maintaining business records;
Investigating complaints;
Managing legal claims; and
Communicating with business customers.

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

Consent

We rely on consent where required, including for:

Non-essential cookies;
Certain marketing communications; and
Other processing activities for which applicable law requires consent.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Marketing Communications

We may send marketing emails about products, promotions, stock updates, and company news where:

You have consented;
Applicable law permits us to contact an existing customer about similar products; or
Another lawful basis is available.

You may unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email; or
Contacting support@tinmorry.net.

Unsubscribing from marketing does not prevent us from sending non-marketing communications relating to orders, payments, delivery, customer support, safety, or legal matters.

We may retain limited information on a suppression list to ensure that we continue to respect your unsubscribe request.

8. Cookies and Similar Technologies

The Site uses cookies and similar technologies to operate the online store and provide its features.

These technologies may be used for:

Essential site functionality;
Shopping cart operation;
Checkout;
Customer login;
Security;
Fraud prevention;
Remembering preferences;
Performance measurement; and
Analytics or marketing where enabled and permitted.

Essential cookies may be necessary for the Site to function and may not be available for rejection through the Site’s preference controls.

Where required by law, non-essential cookies will be used only after the required consent has been obtained.

You can manage available cookie choices through the cookie banner or privacy preference tools displayed on the Site. You may also control cookies through your browser settings, although blocking some cookies may affect Site functionality.

The cookies used may change as Shopify, installed applications, and Site functionality are updated. The current cookie banner and privacy controls should be treated as part of this Privacy Policy.

9. How We Share Personal Information

We may share personal information with service providers and other recipients where necessary to operate our business.

Shopify

We use Shopify to host and operate our online store. Shopify may process personal information to provide ecommerce, checkout, security, fraud prevention, hosting, and related services.

Payment Service Providers

We share transaction information with the payment provider selected at checkout to process payments, refunds, disputes, and fraud checks.

Warehouses, Fulfillment Providers, and Carriers

We share information such as name, delivery address, telephone number, email address, order details, and customs information where necessary to prepare, ship, clear, track, and deliver an order.

Email Marketing Service Providers

We may share contact information and marketing preferences with providers that help us manage mailing lists, send marketing emails, measure email performance, and process unsubscribe requests.

IT, Security, and Professional Service Providers

We may share information with providers that support:

Website operation;
Data storage;
Cybersecurity;
Fraud prevention;
Accounting;
Tax;
Legal services;
Insurance; and
Business administration.

Authorities and Legal Disclosures

We may disclose information where reasonably necessary to:

Comply with a law, regulation, court order, or lawful government request;
Protect our rights, property, or safety;
Protect customers or other persons;
Investigate fraud or misuse; or
Establish, exercise, or defend legal claims.

Business Transfers

If all or part of our business is sold, reorganized, merged, financed, or transferred, personal information may be disclosed to advisers and relevant parties as part of that transaction, subject to appropriate confidentiality and legal requirements.

10. Sale and Sharing of Personal Information

We do not knowingly sell personal information for monetary consideration.

Some privacy laws may define certain disclosures for advertising, analytics, or cross-context behavioural advertising as a “sale,” “sharing,” or “targeted advertising,” even where no money is exchanged.

If we enable activities that are treated as a sale, sharing, or targeted advertising under applicable law, we will provide any required notice and opt-out mechanism.

Where available, you may use the Site’s cookie controls or data-sharing opt-out page to manage these preferences.

11. International Data Transfers

TINMORRY is established in Hong Kong and uses service providers that may operate in different countries.

Your personal information may therefore be processed or stored outside the country in which you live, including in countries that may have different data protection laws.

Where required by applicable law, we will use recognized safeguards for international transfers, such as:

Adequacy decisions;
Standard contractual clauses;
Contractual commitments;
Technical and organizational safeguards; or
Other legally recognized transfer mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The length of our relationship with you;
Order fulfillment;
Customer service needs;
Product warranty or quality investigations;
Tax and accounting requirements;
Fraud prevention;
Dispute resolution;
Legal limitation periods; and
Regulatory obligations.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

We may retain limited suppression-list information for the purpose of respecting marketing opt-outs.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers are responsible for keeping account credentials confidential and should contact us if they believe an account or transaction has been compromised.

14. Automated Processing and Fraud Screening

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on customers, except where permitted by law and subject to any required safeguards.

Shopify, payment providers, and fraud prevention providers may use automated tools and risk indicators to identify suspicious transactions, protect accounts, and prevent fraud.

You may contact us if you believe that an automated process has unfairly affected an order or account.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of processing;
Object to certain processing;
Request data portability;
Withdraw consent;
Object to direct marketing;
Opt out of certain sales, sharing, or targeted advertising activities;
Appeal certain decisions where applicable; and
Lodge a complaint with a data protection authority.

These rights may be subject to legal conditions, exceptions, identity verification, and record-retention requirements.

To submit a privacy request, contact:

support@tinmorry.net

Please state that your request concerns privacy and provide enough information for us to identify the relevant account or transaction.

We may request reasonable information to verify your identity before responding. We will not discriminate against you for exercising a legally protected privacy right.

16. Rights of EEA and UK Residents

If you are located in the European Economic Area or United Kingdom, you may have rights including access, correction, erasure, restriction, objection, portability, and withdrawal of consent.

You also have the right to object at any time to processing of personal information for direct marketing.

You may lodge a complaint with the data protection authority in the country where you live, work, or believe a data protection infringement occurred.

17. Other Regional Privacy Rights

Residents of certain United States states, Canada, Japan, and other jurisdictions may have additional rights under local privacy laws.

Where such laws apply to us, we will process valid requests in accordance with the applicable requirements.

18. Children’s Privacy

The Site is not directed to children.

We do not knowingly collect personal information from children below the age at which parental or guardian consent is required under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact support@tinmorry.net so that we can review and, where appropriate, delete the information.

19. Third-Party Links

The Site may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. You should review the privacy policy of any third-party service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business practices;
Site functionality;
Service providers;
Legal requirements; or
Regulatory guidance.

The updated version will be posted on the Site with a revised “Last updated” date.

Where required by law, we will provide additional notice or request consent before making a material change.

21. Contact and Complaints

For questions, privacy requests, or complaints, contact: